How to Track DEWA Transfer – When you are moving to a new address. One of the most important steps is to transfer your DEWA account to your new address. Knowing how to track the status of your DEWA account transfer is very helpful after you have submitted the request.
This blog will explain and give a step-by-step guide on how to track your DEWA transfer status, the stages of the transfer process, and what to do if at any point during the process, it is delayed. Whether you are moving as a tenant or an owner, you will be more equipped for a smoother move.
What Is a DEWA Transfer?
A DEWA transfer is a transfer of your electricity and water account from one property to a new property in Dubai. Rather than cancelling your service and applying for a new connection, DEWA allows you to transfer and maintain your account history.
The DEWA transfer can be ideal if you are moving to Dubai and want to continue with the same DEWA number and history for billing.
Why Is It Important to Track Your DEWA Transfer?
After you submit your transfer request, it is essential to track your DEWA transfer:
- Avoid outages on moving day.
- Organize your move more effectively.
- Receive alerts if something gets delayed or is an issue.
- Make sure your services are turned on when you arrive at your new place.
Transferring your DEWA services can cause delays, especially if your electricity or water is not turned on when you need it most!
How to Monitor Your DEWA Transfer Status Online
DEWA has many methods to monitor the status of your transfer request. This is how:
Step 1: Go to www.dewa.gov.ae
This is the official DEWA Government website, which is the platform where all DEWA Services, including move-in and move-out requests, are processed.
Step 2: Sign in to Your DEWA Account
Sign in using your DEWA account details. If you do not have a DEWA account, you can create one very easily by using your Emirates ID and email.
Step 3: Click on Track Service Request
After you have signed in, go to Customer and click on Track Service Request. Here you can input your Service Request (SR) number and see the current status of your application.
Step 4: Input your SR number
Once you submit your DEWA transfer request, you will receive a Service Request number. Use this number!
Enter this number into the tracking form to see the status of your transfer.
You will be able to see if your request is:
- Under review
- In Progress
- Completed
- On Hold (with reasons)
Other Ways to Track DEWA Transfer
If you do not use the DEWA website, here are other ways to obtain a status update on your request:
1. DEWA Smart Application
The DEWA mobile app is available on both Android and iOS devices. Download the app and log in using your login credentials or Emirates ID. You will be able to get real-time status updates on your service requests.
2. Customer Care Hotline
You can call the DEWA 24/7 support line by calling +971-4-601-9999. Once you have provided your Service Request number, a DEWA representative will be able to pass on what they can see in the system.
3. Email Support
You can also raise an inquiry to [email protected] and include your account number, SR number, and registered details. You should get a reply within 24 to 48 hours.
4. Through Service Providers like Dubai Ejari
If you applied through a licensed DEWA transfer service provider like Dubai Ejari, you could track the request directly via the provider’s website or support team. Multiple providers also have WhatsApp tracking or a live chat feature.
How Long Does a DEWA Transfer Take?
Most cases are completed by DEWA relatively quickly barring any issues with the application. Therefore, once they have received your application along with all documents, DEWA will typically complete the request in a period of 24 hours or even within the same day for applications submitted between the hours of 8 AM and 2 PM.
There can be delays due to:
- Incorrect or expired Ejari agreements
- Utility bills pending
- Technical issues at the new property
Reasons Your DEWA Transfer Application Can Be Delayed
Even tracking the timing of the DEWA transfer is useful for you to see and address the common issues, such as:
- Ejari has not been updated for your new premises.
- The DEWA account has bills pending at your current address
- You have not entered the correct property or meter details
- You have submitted incomplete documents
- You submitted your application on a weekend or a public holiday
Make sure to avoid mistakes as they will slow down the process.
Tips to Aid in a Smooth DEWA Transfer Process
To ensure your DEWA transfer is smooth, it is important to follow these steps:
- Make sure your Ejari certificate is updated for the new location before the transfer.
- Ensure you have cleared all dues from your current DEWA account
- Ensure you have applied for a DEWA transfer application at least 2-3 days in advance of your moving date.
- Be sure to save and remember your SR number, which will help in tracking your application
- You can contact a professional DEWA transfer, such as Dubai Ejari, who will assist you with managing all the paperwork and follow-ups. These professional services are typically very efficient compared to if you wanted to complete the transfer yourself.
How Can Dubai Ejari Help?
Dubai Ejari ensures that you will have a proper DEWA transfer without any issues. At Dubai Ejari, we specialize in comprehensive DEWA services:
- New DEWA connection
- Disconnection of the DEWA connection
- Transfer of DEWA connection
- Live tracking and updates
- Ejari documentation assistance
Our team will help you transfer quickly and will update you along with saving your valuable time, energy, and hassle.
Final Thoughts
Moving service can be stressful, but tracking your DEWA transfer should not be stressful. Given an understanding of the system and knowing where to look, you can ensure that your utilities are on the moment you step in, to your new home or office space.
Whether managing the process individually or on behalf of someone else as a third-party service provider, you are always recommended to keep a close eye on the DEWA transfer. Therefore, you can react quickly to any issues, and keep your move on track.
Let Dubai Ejari look after your utility transfer needs. We simplify the process, provide real-time tracking, and ensure that your DEWA account is transferred timely and professional.
FAQs About Tracking DEWA Transfer
1. How can I know my DEWA transfer request has been submitted?
Once your application is submitted, you will receive confirmation from DEWA via Email or SMS with a Service Request (SR) number. You will need this number to be able to track the application or refer to it in the future.
2. What if my DEWA transfer status has not changed?
If your status has not changed after 24 – 48 hours, please contact DEWA by phone or email. You can also contact your DEWA service provider if you have made a DEWA transfer through them.
3. Can I track my DEWA transfer without logging in?
You can track the transfer under the ‘Track Service Request’ option on the DEWA home page. Insert your Service Request number, and you can see your current status without logging into your profile.
4. Does DEWA offer a fast-track service for urgent transfers?
DEWA does not promote a fast track service, but any transfers lodged early in the day (before 2 p.m.) will be prioritized and will generally be completed the same day. You can also use the Dubai Ejari premium service for urgent matters.
